Hi78 Terms and Conditions — Complete Information

1. General Terms & Conditions

Hi78 is an online gaming platform serving adult users in Bangladesh and surrounding regions. These Terms and Conditions ("Terms") form a legally binding agreement between hi78 and anyone who uses its platform ("Member" or "you").

By using hi78's website, mobile app, or any of its services, you confirm that you have read, understood, and agreed to these Terms. If you disagree with any part of these Terms, please refrain from using hi78.

These Terms are written in English. In the event of any translation, the English version shall be considered the definitive text. hi78 reserves the right to decline or terminate any member's account at its own discretion.

2. Account Registration & Management

To register on hi78, you must provide accurate and complete information. If the details submitted during registration are found to be false or incomplete, hi78 reserves the right to close the account.

• Registrants must be aged 18 or above.
• Each person may register only one account; multiple accounts are strictly prohibited.
• Registration requires your real name, a valid mobile number, and accurate identity document details.
• Keeping the account password confidential is the member's own responsibility.
• Creating an account using another person's identity or documents is strictly prohibited.
• If you notice any suspicious login activity or unauthorized access, contact hi78 support immediately.

Hi78 may request a copy of a member's National ID (NID), passport, or driving licence to verify their identity. Withdrawals may be put on hold until this KYC verification process is successfully completed.

3. Deposit & Withdrawal Policy

Deposits and withdrawals on hi78 are processed securely and promptly. However, certain rules must be followed.

• Deposits may only be made through hi78-approved payment methods.
• Depositing from a third-party account is prohibited; only use an account registered in your own name.
• KYC verification must be completed before a withdrawal can be processed.
• Withdrawals are typically processed within 1–3 business days.
• Withdrawal amounts must fall within specified limits; full details are available on the deposit page.
• For any unusual transactions, hi78 may request additional information for verification purposes.

If funds do not appear in your account after a deposit, contact hi78 support with your payment slip or transaction ID. hi78 strictly follows international AML policies to prevent money laundering.

4. Bonuses & Promotions

Hi78 regularly offers a variety of bonuses and promotional deals. Each bonus offer carries its own terms and conditions, which are detailed on the relevant promotion page.

• Each bonus is available once only — per household, per device, or per IP address.
• Withdrawals are not permitted until the applicable wagering requirements have been fulfilled after a bonus is received.
• A maximum bet limit applies when playing with bonus funds.
• Any attempt to claim bonuses through fraudulent means will result in account termination.
• hi78 reserves the right to modify or cancel any bonus offer at any time.

5. Gaming Rules

All games on hi78 operate in accordance with international standards. Random Number Generator (RNG) technology is used to ensure that every game outcome is completely fair and unpredictable.

• If a technical issue occurs during a game, hi78 reserves the right to void the result of the affected round.
• Abnormal winnings displayed due to software errors will be voided.
• Game rules and betting limits are clearly stated within each game.
• The dealer's decision is final in all Live Casino games.
• Active bets are generally considered valid if an internet connection is lost during play.

Hi78 reserves the right to add new games, remove existing ones, or modify game rules. Any such changes will be announced on the platform before taking effect.

6. Prohibited Activities

Hi78 is committed to maintaining a fair and secure gaming environment. The following activities are strictly prohibited:

• Playing games using bots, automated software, or artificial intelligence.
• Creating multiple accounts to claim bonuses or other benefits.
• Colluding with other members to manipulate game outcomes.
• Attempting to hack, phish, or gain unauthorised access to hi78's systems.
• Money laundering or transactions involving illegal funds.
• Harassing or threatening other members.
• Intentionally exploiting platform vulnerabilities or bugs.

7. Privacy & Data Protection

Hi78 treats the protection of members' personal information as a top priority. Our full Privacy Policy Privacy Policy Available on the page.

• Members' personal information is protected with SSL encryption.
• hi78 never sells member information to third parties.
• Information may be shared with authorities when required by legal obligation.
• Members may request to update or delete their personal information.

8. Responsible Gaming

Hi78 believes gaming should be an enjoyable form of entertainment — never a source of emotional or financial harm. That is why hi78 encourages all members to play responsibly.

• Options to set deposit limits, betting limits, and session time limits.
• Temporarily suspending gaming activity for a set period using the self-exclusion option.
• If you notice signs of problem gambling, contact hi78 support to access professional help.
• Please avoid placing bets beyond your means.

For more information on responsible gaming, visit our Responsible Gaming Visit the page.

9. Account Closure & Suspension

Hi78 reserves the right to suspend or permanently close a member's account at any time and for any reason, particularly if:

• A violation of any clause of the Terms & Conditions occurs.
• False or incomplete information was provided during registration.
• Evidence of fraudulent or illegal activity is found.
• KYC verification has failed.
• A directive from a legal or regulatory authority exists.

Members may also request account closure at any time through hi78 support. Any valid balance may be withdrawn before the account is closed.

10. Limitation of Liability

Hi78 is committed to delivering the highest standard of service; however, there are certain limitations to hi78's liability:

• hi78 is not liable for any losses resulting from technical issues or server downtime.
• hi78 cannot accept direct liability for bugs or errors in third-party game software.
• hi78 is not responsible for losses resulting from internet disconnection.
• hi78 will not be held responsible for any losses arising from a member's own negligence or error.

Hi78 does not guarantee uninterrupted availability of the platform at all times. Scheduled maintenance or upgrades may cause temporary downtime, and members will be notified in advance.

11. Changes to Terms & Conditions

Hi78 may change, amend, or update these Terms and Conditions at any time. Updated terms will be published on the website, and members will be notified of significant changes by email or in-platform notification.

Continued use of the platform after updated Terms & Conditions are published will be considered acceptance of the new terms. We recommend checking this page regularly.

12. Contact & Support

If you have any questions or need clarification about these Terms and Conditions, hi78's support team is always ready to help.

• Email: [email protected]
• Live Chat: Available 24/7 within the platform.
• Response time: typically within 1–24 hours.